Our Shipping Policy

We offer FREE Standard USPS First Class Shipping on all U.S. merchandise orders $50 and over (excluding taxes).

Shipping Costs & Delivery Times

Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 1 - 2 business days. Delivery times are based on orders placed between Monday – Friday.

Shipping Method

Costs

Total Delivery Time
(including processing time)

USPS First Class Shipping (Orders $50 and over)

FREE

7 - 10 business days

USPS First Class Shipping (Orders under $50)

Based on Location estimated @ $4.00

7 - 10 business days

USPS Priority -  1 to 3 Day Shipping

Based on Location estimated @ $8.00

3 - 5 business days

USPS Priority Express - Overnight Shipping

Based on Location estimated @ $32.00

2 - 3 business days

Gift Cards

Electronic delivery

1 business day

 

Orders must be placed by 12pm PST Monday – Friday to start processing on the same day. Processing time usually takes 1 - 2 business day. Delivery times are based on orders placed between Monday – Friday. Mademoiselle Lash offers FREE STANDARD USPS First Class SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship for free via USPS First Class Shipping —no promotion code needed.

Gift cards are emailed to the email address provided at time of checkout. 

See more details for Canada Shipping Costs & Delivery Schedules

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS First Class, Priority 1 - 3 Day and Priority Express Overnight shipping services. Orders $50 and over will be shipped free of charge with USPS First Class.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS First Class free on orders $50 and over.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. For USPS First Class, Priority and Priority Express Overnight Shipping: orders must be placed by 12pm Pacific Standard Time (PST) to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays:

    New Year's Day

    Martin Luther King Jr. Day

    President's Day

    Memorial Day

    4th of July

    Labor Day

    Thanksgiving

    Christmas

For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President’s Day, Columbus Day, and Veteran’s Day.

Backorders or Out of Stock Items

There may be a time when items may be backordered.  In the event this happens, we will let you know what styles are available and what styles are backordered.  We will ship the styles separately because we want you to have your favorite styles as fast as possible.  If your total purchase is over $50, we will honor the free USPS shipping for all shipments. 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Mademoisellelash.com, visit the My Account area. You will need to sign in to access your account information.

 

INTERNATIONAL SHIPMENTS

Mademoiselle Lash offers international shipping through our shipment partners.  You can select your preferred carrier at the time of checkout.  We will not be abe to offer free shipping for $50 order promotion for international shipments at this time.  We will update our site when we can. 

Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Mademoiselle Lash does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

Mademoiselle Lash currently ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, and to the following international locations: Germany, Japan, Netherlands, Norway, South Korea, and the United Kingdom.

Shipping to other international destinations and U.S territories (such as Guam) is unavailable at this time.

Please be advised that orders shipped outside the U.S. and Canada are not eligible for free shipping on orders over $50 at this time.

Placing International Orders

Shop Mademoisellelash.com and select the country you would like to ship to on the My Basket page. Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.

International Payment Methods

Currently, we accept Visa, MasterCard, and American Express. We are unable to accept debit cards or American Express Corporate cards at this time.

When your credit card is authorized, funds are processed immediately. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

If you have placed an order online, you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section then it was not placed and you must return to your Shopping Basket and complete the Checkout process again.

 

Credit Card Security & Fraud Protection

Mademoiselle Lash provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

All payment forms are subject to verification and review by Mademoiselle Lash. Mademoiselle Lash reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program, please see our legal page.

 

International Shipping Information

Shipping rates are based on the total weight of orders and the country it will ship to.  Your shipping rate will be calculated at the time of checkout.  Please note duties and customs fees will not be added to your order.  This is the receiver’s responsibility once it enters your intended country.

Orders must be placed by 12:00 (12:00PM) PST to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday - Friday, excluding federal holidays within the United States.

For more information or questions, please email us at info@mademoisellelash.com

Monday – Friday: 6am – 9pm PST, Saturday and Sunday: 8am – 5pm PST

Hello You!

Join our mailing list