Just the Facts Mademoiselle
Is Mademoiselle Lash a cruelty-free brand?
Our lashes are created with only 100% Silk and are cruelty free. No product is created by or tested on animals.
What’s the difference between silk and other lash fibers?
Silk lashes are lightweight and durable but they have a plush and fuller look, so you can have the mascara look without the added weight. Silk lashes are great for those that desire more volume and glamour. Silk lashes are less fragile than other fibers such as mink and can be reused for multiple wears because of their durability. They will also hold their curl if they happen to come in contact with light water. So if you tear up at your best friend's wedding, have no fear, they will still look great. This doesn't mean you can go swimming with them on, however. Keeping your lashes dry are part of preserving their shape and look so you can ensure they can be worn again. Natural lashes such as those made with mink are softer and are ideal for a naturally bare look, meaning no mascara. Mink lashes are more delicate than silk lashes. Caring for silk lashes is also easier when it comes to glue removal.
How many styles of lashes does Mademoiselle Lash offer?
We are committed to continually designing and developing new lash styles for our customers. Currently, we offer 4 universally flattering styles that can be worn by virtually any eye shape. We are confident you will find a lash style that you will love. Keep checking back or sign up for our email list to be notified when new styles & promotions are launched.
What makes Mademoiselle Lash products different from other eyelash brands on the market?
- We offer high quality 100% silk lashes
- Not only are they beautiful, our lashes are handmade and can last up to 25 wears (based on average use).
- Our styles are designed to make eye shapes stand out.
- Our boxes are portable and fit in almost all cosmetic bags and purses.
- We are environmentally progressive and strive to be eco-conscious. All of our packing, including your shipping box, are made of recycled paper.
What lash style will best suit my eye shape?
Our lashes are created to be worn by every eye shape! Ultimately, the choice is yours. Still having a hard time making a decision anyway? Explore our suggestions, all based on your eye shape, via our Mademoiselle Lash - Lash Guide.
What are the false eyelashes made of?
Our lashes are made of 100% silk. We use only the best quality hair that is sanitized and sterilized.
How many times can you reuse a pair of false eyelashes?
Mademoiselle Lashes are individually handmade with a cotton band. With proper care and storage, your lashes can last up to 20 wears (based on average use). Be sure to retain the box and tray that your lashes arrive in to store your lashes and keep them looking their best. Please also make sure to review how to care for your lashes via our guide here.
Does Mademoiselle Lash eyelash strips only come in one size?
We offer one standard size because they are meant be fitted by our mademoiselles; and to her preference. Only you can know how you want your lashes to fit.
Is eyelash adhesive included with my purchase?
Eyelash adhesive is NOT included in your purchase. However, we are working on offering lash glue separately. We’ll have more details when it’s ready.
How long does it take to apply Mademoiselle Lashes?
Practice makes perfect! Like anything you do in life, the more often you work at something, the easier it will be. On average, most users of false eyelashes can take less than 5 minutes to apply their lashes; this includes waiting for the glue to become tacky and for the lash to set once applied onto your natural lashes. So from start to finish, applying your Mademoiselle Lashes would take less than 5 minutes!
How do I fit my lashes?
Always trim from the outer end of the lash and not the inner. Usually we recommend users cut just short of the natural length of the eye as this will provide an easier application and will prevent the band from poking the inner corner of your eyes. You may get further information on how to apply Mademoiselle Lashes by clicking the link.
How do I apply false eyelashes?
- Carefully remove first lash from the lash tray. We suggest you remove the adhesive if there is build up attached to the lashes.
- Fit your lashes to your eye by holding the lash to your eye and measure whether lash should be trimmed. Ideally you should use eyebrow scissors for better accuracy.
- Take edges of your lash and bend them in a U shape. This will make the lashes more flexible.
- Apply your favorite lash adhesive along lash band. Please follow glue instructions on how to apply.
- Curl your eyelashes
- Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.
- Apply mascara (optional) and/or apply liner to fill in any gaps.
Check out our Lash Guide section for step-by-step instructions on how to apply lashes like a pro.
How To Apply Top Lashes
How to Care for Your Lashes
How do I remove my lashes?
You want your lashes to last, so be gentle when removing them. First, securely hold the lash at the base and, beginning at the outer corner, gently pull the lash towards the direction of your inner eye. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort.
If your lashes are still not coming off easily, try applying a small amount of non-oil based make up remover with a cotton swab. Do not wipe across your entire lash line or eye with it. Just dab the specific areas where your lashes won't release until you have softened the lash glue. Then you can remove them easily from the outside in.
How do I care for my lashes?
Mademoiselle Lash products are made for multiple wears but how many uses you can get depends on how you care for your lashes…here are some tips and best practices to care for them:
- It’s recommended to remove glue buildup from the strip after 3 – 4 wears. Hold the lashes at the base & gently pull the glue with your fingers. Make sure to hold the base & lash hairs with the pads of your fingers to avoid individual lashes from being pulled off. The glue should come off easily.
- To keep your lashes in shape we recommend you reuse our lash trays for storing.
What is the best removal for the lash adhesive?
Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids. You can do this after each wear to avoid build up.
Can I get my lashes wet?
Mademoiselle Lashes are handmade of 100% Silk so they can withstand getting a little wet compared to other lashes. But we’re not saying you can jump in the pool with them. Wet lashes can lose their curl and shape if they get too wet. Be conscious of keeping them dry, but don’t freak out if you get caught in the rain before you grab your umbrella. It’s OK, they will survive!
Can I apply mascara onto my false lashes?
If you prefer to wear mascara, of course you can wear it. Our lashes are multi-layered so they are designed to not require mascara. However, if you do choose to apply mascara, use it sparingly as the layers may stick together with product on them. Also be aware that this may shorten the life of your lashes, therefore reducing the number of wears you could get.
Will the false eyelashes harm my own lashes?
False lashes are meant to be applied just above your natural lash line, so as long as you apply them as recommended, your natural lashes will not be affected in any way. In fact, you may be doing your lashes a favor since you won't have to curl or use mascara on your natural lashes when wearing false lashes. Give your lashes a break and wear Mademoiselle Lash more often!
How Long Does my Order take to Process?
Once you hit the send button your order will be sent to us. You will receive an order confirmation email notifying you that your order is received and could take 2 – 4 processing days to ship. We want you to get your orders as fast as possible so we try our best to reduce the processing time. Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.
Why was I charged customs?
Any orders outside of the United States may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Mademoiselle Lash does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
How long does it take to receive my order?
That all depends on the selected shipping method. We asked for 2-4 business days for processing but after that it just depends on the shipping. Free Shipping is sent via USPS first class mail so can take 5 – 10 business days.
For additional details on shipping please visit our shipping details page here
What forms of payment do you accept?
Mademoiselle Lash accepts the following forms of payments Visa, MasterCard, American Express, Discover, PayPal and Amazon payments. Please refer to Payment and Pricing for further details.
What are your return and exchange policy?
Please see our refund policy for more details. We want all of our mademoiselles to love their lashes so we offer a 100% Satisfaction Guarantee on all orders. If in any way you don’t love your lashes we want, you to return them. We will refund the amount for all unused and unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order you have two options to process your return: use our online return form or email us at email@example.com with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message. We will be sure to process your return as soon as possible. Please remember returns are subject to inspection prior to return is given. If lashes look worn we will offer an exchange rather than return. For the hygiene purposes, any opened merchandise are disposed of and are not resold.
Does Mademoiselle Lash offer a Mademoiselle Lash Artist Membership?
Yes, Mademoiselle Lash proudly offers a 30% discount to all qualified Professional Make Up Artists. All you have to do is submit a form with photo ID + 2 required credentials.
To Apply, Click Here
Who is eligible for the Mademoiselle Lash Artist Membership?
Any MUA that meeting our MUA credentials is eligible for our Credentials are required to participate in our Pro MUA program.
For additional information and to apply for the program please Click Here
Do you offer a student discount?
We want to support all future artist so we offer a 15% discount on our most of our products. We offer a student discount to all MUA students currently with 120 hours of coursework completed. All you have to do is send the following your ID + Make Up School Contract +Valid Student ID or current syllabus. Check out our MUA Student discount page for more details.
How does your Loyalty Program work?
We want to reward our most loyal customers so we made our Mademoiselle Loyaliste Program as simple as possible. When you sign up for our loyalty plan you can earn points to earn cash towards free product. It’s that easy. Things like buying your favorite lashes, following & sharing us on Instagram, Twitter & Facebook, and when you refer your friends. Sign up today to start earning some great product.